Free shipping in the US only on this deal
Thank you for shopping with Clartè. We want you to be happy with your purchase. If you are not completely satisfied, please review our return and refund policy below.
Returns
We accept eligible returns within 30 days of the date your order was delivered.
To be eligible for a return:
To start a return, please contact us at customercare@clartenyc.com with your order number and the reason for your return.
Please do not send a return without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us at customercare@clartenyc.com within 7 days of delivery.
Please include your order number and, when possible, photos showing the issue. We will review the request and arrange an appropriate replacement, refund, or other solution.
Return Shipping
We include a prepaid return shipping label with every order, so return shipping is free for our customers.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
If your refund has been approved but you have not received it after the expected processing period, please contact your bank or payment provider before contacting us.
Contact Us
If you have any questions about returns or refunds, please contact us:
Clartè
Email: customercare@clartenyc.com
Address: 1185 Avenue of the Americas. 3rd floor. New York,NY 10036
Phone: +1 917 225 6431